Shipping Information

Delivery ZonesTransit TimeCost (Flat Rate)
West Malaysia2-3 business daysRM10
East Malaysia2-3 business daysRM15
Singapore3-5 business daysRM30
Thailand3-5 business daysRM40
** FREE SHIPPING ON ALL ORDERS RM100+:
Not only do we offer free shipping on every shop order over RM200 in West Malaysia, we work fast because we know you that’s how you want your products shipped to you. We make every effort to process your order within 48 hours. When you place an order from our shop, you can expect your products to ship within 1-2 business days. If you place multiple orders at the same time we will group them whenever possible. That’s our promise to you!
** excluding Sabah & Sarawak

WE SHIP WORLDWIDE:
International shipping (Rest of the world) costs are calculated automatically at the checkout page depending on destination.

ORDER FULFILLMENT:
Orders are processed and scheduled to ship through our system one time per day by 8am. All orders placed thereafter will be processed and scheduled to ship the next business day.

NOTICE TO CUSTOMER:
Please note that business days is from Monday to Friday. No scheduled shipment over the weekend and public holidays. Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

RETURN & REFUND INSTRUCTIONS:
Follow the steps below to return a purchase to us for a 100% refund on the product within 7 days of delivery.

Step 1 Pack your return well to prevent damage in transit. Use postal service with track & trace to prevent lost.

Step 2 Send the return item to
VITABELLA SDN BHD
Premier Suites, Level 23 One Mont Kiara
No.1 Jalan Kiara, Mont Kiara
50480 Kuala Lumpur

Step 3 Please email us: support@coco2u.com to let our COCO2U Support Team know the following:
(i) Order Number
(ii) Let us know about the issue and why you would like to return your order.
(iii) Mailing Address
(iv) Handphone Number
(vi) Postal Service and Track & Trace ID of the returning parcel

*Once our team has received, inspected and accepted the returned item(s) our COCO2U support team will contact you via email to arrange the refund.